Digital Concierge for Vacation Rentals
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GuestView Guide is the flagship commercial product from Sharp NEC Display Solutions, redefining how vacation rental guests discover, navigate, and enjoy their stay. Blending elegant, wall-mounted high-resolution touch displays with a powerful cloud-based CRM, GuestView Guide puts curated, real-time information and services directly at guests’ fingertips.
Designed to deliver a premium, self-service experience, GuestView Guide helps vacation rentals stand out in a crowded hospitality market. Guests can instantly access local recommendations, property details, and essential services—reducing support requests while elevating satisfaction and loyalty.
The result is a win on both sides: smoother operations for hosts and a smarter, more memorable experience for guests.
Launched in Summer 2019, GuestView Guide was quickly adopted by luxury vacation rental providers in top-tier destinations including Paso Robles, Palm Springs, Boston, and Orlando.
NEC GIS Team | Andrew Chang, Suneel Goud, Dhana Dhanasarnsombat, Eric Scifres, Priyanka Sanghvi, Chris Taylor, Toshiyuki Katsube, Yusuke Ogiwara
Products | Digital Sinage and Cloud-based CMS Agencies | CoMedia (San Francisco), Folio3 Year | 2019 - 2024
4500+
ACTIVATED DIGITAL CONCIERGES
DATA AS OF OCTOBER 2024
780
VACATION RENTAL COMPANIES & HOSTS
2
INDUSTRY AWARDS
⤜ PRODUCT OVERVIEW ⤛
⤜ PRODUCT OVERVIEW ⤛
who we’re designing for
Property Managers & Hosts - Vacation rental operators strive to stand out in an increasingly competitive market. Unlike hotels, rentals face distinct challenges: amenities vary from property to property, and on-site services are rarely available. Guests often depend on scattered emails or outdated in-unit binders to learn how appliances work, where supplies are stored, or which rules apply. For operators, this lack of clarity results in frequent service calls, regulatory compliance risks, property misuse, and costly damages. These gaps highlight the need for tools that simplify communication and create consistent, seamless guest experiences.
Guests - Vacation rental guests look for unique, personalized stays while expecting hotel-level hospitality. They want to settle in quickly, maximize their vacation time, and have concierge-style services instantly available. Guests also rely on trusted recommendations from hosts or property managers to discover local experiences. When done well, these touches turn a simple rental into a memorable experience that inspires loyalty and repeat visits.
⤜ DESIGN PRINCIPLES ⤛
⤜ DESIGN PRINCIPLES ⤛
Save Time & Efforts
Reduce friction for both guests and hosts by making household amenities intuitive to use. Provide clear, accessible instructions—through signage, videos, or digital guides—to minimize support calls and ensure guests feel at ease from the start.
Delight Vacation Rental Guest
Elevate the vacation rental experience beyond the basics. Curated local recommendations and personalized touches help guests discover unique experiences, leading to memorable stays and stronger reviews.
Unlock Revenue Opportunities
Empower hosts and property managers to showcase and sell additional services directly to guests. Seamless, well-placed signage creates new revenue streams while adding value to the guest experience.
⤜ Product Demo Reel ⤛
⤜ Product Demo Reel ⤛
⤜ CUSTOMER TESTIMONIALS ⤛
⤜ CUSTOMER TESTIMONIALS ⤛
"We installed GuestView Guides across our portfolio. They have connected our guests to our community and staff in a fun, interactive format. The guides have increased revenue by making it convenient for guests in-house to purchase additional services while answering questions, easing the demands on our staff."
California Vacation Villas | 61 managed properties
"Our guests LOVE GuestView Guide to research, plan, and acquaint themselves with our little slice of Paradise!"
The Cottages on the Key | 111 Managed Properties
"The GuestView Guide gives Roami real-time feedback the moment the guest checks in, so we aren't blindsided by avoidable, negative reviews. They've brought the hotel room compendium into the 21st century, and anyone who wants to improve the guest experience should start here!"
ROAMI | 500+ Managed Properties
~~ DESIGN HIGHLIGHTS ~~
~~ DESIGN HIGHLIGHTS ~~
Working hand in hand with strategic property management partners, the GIS team shaped and prioritized the product roadmap. The designs below showcase how this collaboration informed clearer value propositions and a more streamlined content management experience.
Revenue-generating Service Platform
Property management companies and hosts are always looking for ways to generate extra revenue. For GuestView Guide subscribers, this extra revenue could offset the monthly fee and create more opportunities for increasing the earnings from the guest stay. We interviewed property managers to understand high-demand services better. We also evaluated other services to identify key design factors. As part of our design goals, we also aimed to enable property managers to collect payments directly. To ensure privacy and security for those who ordered the services, we opted for mobile payment since the signage was accessible to all guests.
Slideshow Ads
The feature aimed to enhance the appeal of the digital concierge's revenue-generating services platform. The slideshow mode was found to be useful for promotion, as property managers were able to include their custom advertisements in their slideshow, which increased the chance of exposing advertising to vacation rental guests. Since its release, property managers have found clever ways to utilize the advertisements on the concierge, making this feature very popular.
Dashboard & Onboarding Experience
As part of our efforts to enhance the design of GuestView Guide CMS, we reviewed the cloud-based CMS. Our goal was to determine how the CMS could help our clients set up and optimize their content for their digital concierges. We focused on the following areas during this assessment:
Information Architecture and Navigation
Interaction Model for adding content
Onboarding and repeat usage of the CMS
Efficiency of completing and optimizing the content
⤜ ABOUT NEC GIS TEAM ⤛
⤜ ABOUT NEC GIS TEAM ⤛
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