Aside from mentoring design members, I have been actively promoting design thinking to other stakeholders within the JPMorganChase organization and participating in global experience design efforts to foster learning and build new skills, including applying AI to existing finance solutions. Here are my recent activities:

Participants

• Product managers and engineers

expected outcomes

• Understand how to instill client-centricity in teams with the Continuous Discovery approach

• Introduce journey mapping, equipping teams to build and enhance products at every stage

• Spark connections within the Palo Alto product community

Participants

• (Global studios) Designers and design leadership

expected outcomes

• Enable designers to develop a point of view around AI-driven client experiences (creative exploration, inspiration, etc.) that facilitate Payments product experience convergence

• Strengthen bonds between designers across the line; build a community of learning; strengthen our AI design abilities