Coaching & Workshops
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Aside from mentoring design members, I have been actively promoting design thinking to other stakeholders within the JPMorganChase organization and participating in global experience design efforts to foster learning and build new skills, including applying AI to existing finance solutions.
Here are my recent activities:
PowerUp - Continuous Discovery
FORMAT & LOCATION: 60 MINUTES LEARN + HAND-ON SESSION | PALO ALTO 2026
RESPONSIBILITY: LESSON PLANNER + MODERATOR
Audience
Product managers and engineers
Goals
Understand how to instill client-centricity in teams with the Continuous Discovery approach
Introduce journey mapping, equipping teams to build and enhance products at every stage
Spark connections within the Palo Alto product community
Payment XD - AI Workshop
FORMAT & LOCATION: FULL-DAY LEARN + HAND-ON SESSION | PALO ALTO 2026
FORMAT & LOCATION: STUDIO CO-LEAD + CONTRIBUTOR + GROUP FACILITATOR
Audience
(Global studios) Designers and design leadership
Goals
Enable designers to develop a point of view around AI-driven client experiences (creative exploration, inspiration, etc.) that facilitate Payments product experience convergence
Strengthen bonds between designers across the line; build a community of learning; strengthen our AI design abilities
LEFT TO RIGHT: John Jones, Managing Director, Experience Design, Alejandra Villagra, Global Head of Digital Innovation and Experience Design, Janaki Kumar, Head of Design, Global Banking, and Erika Kindlund, Head of Payments Experience Design
About
J.P.Morgan Experience Design
We are a global team of 174* designers, researchers, and content strategists passionate about helping J.P. Morgan clients achieve their financial goals through best-in-class digital experiences.
*Team size as of October 2025.
Newyork . Plano . Columbus . Chicago . Palo Alto . London . Glasgow
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